The Nurture Ninja

Customer Success Management

Grafting away and making your customers sing so you don’t have to!

Grow wisely with help from a specialist agony aunt (ahem) customer success director…

Does your customer engagement strategy need some special sauce (or if we are being really honest…starting)?

I know building a business feels intimidating & exhausting. Then there is the worry you’ll need a massive budget to get traction.

I know research & analysis can be drier than a butterless cream cracker.  Add in the sea of opportunity the world of digital presents & it can be tricky to know what to do or where to start. 

And don’t even get me started on mastering the gazillions of ‘helpful’ technologies that exists these days. 

Enjoy having time to focus on other projects

I understand your team have next to no spare time, so I will take away the stress of implementing end-to end value management for your customer base.

First class customer care is your business spinach & shapes your future direction after all.  Allowing me to assess customer conditions, market trends and competition will increase your competitiveness.

What I can help you with…

Do you want a clear roadmap to boost your customer satisfaction?

Has your customer engagement stalled and you need to re-establish traction…?

Want to take your customer relationship management activity from ad hoc to structured?

Are you looking to elevate your business & need to boost your customer advocacy performance?

Lacking the time to do the research you need to make an informed decision on making activity customer centric?

Need to niche down into specific business opportunities for future expansion?

Just let me know what you need; whether that’s automating your CRM or transforming your social media response to customers.

Be more agile, effective & profitable

I offer a bespoke service to steer & stoke growth for founders, marketers, agencies & established businesses.

I’ve worked client side, agency side, launched & run my own businesses.  I ‘get’ what you are up against and know how reassuring it is to feel on the right track with a clear direction and the right support.

With a comprehensive plan for establishing excellent customer relationships, tactics to achieve your goals & allowing you the time to focus on scaling your business efficiently without getting bogged down in micromanaging your customer management activity.

I will help you establish & perfect your customer relationship management activity, grafting away so you can focus with a razor-sharp mind on what matters to you.

  • “Heidi is an incredibly professional and dedicated person who is highly respected by her peers. Heidi is someone who has the perfect match of skills when it comes to working with clients: a strong rational thinker, a great problem solver and very good at relationships, with the right level of understanding when it comes to client needs. It has always been a pleasure working for Heidi and I recommend her highly.”

    Laurent Gibb, eBay

  • “Heidi is one of the easiest marketing people I've ever had the pleasure of working with. She is fantastic at adapting working ways to get the best out of the people she works with. She is also excellent at managing expectations, to ensure all our projects were delivered on time to the highest standard. As a designer it was great to be able to work with someone who was willing to sit down and work out every project, even when we were quickly reacting to the market and working to very tight time lines. She ensured that resource and design skills were utilised to full advantage, for the business and for the team. Heidi's absolute dedication to her job was evident and infectious. I wouldn't hesitate to recommend her to any company.”

    Adele Cunniffe, Senior Product Design Creative

  • “Heidi is one of the best colleagues I have ever had the pleasure of working with. Consistently a strong performer, excellent background knowledge and brilliant skills, she proved to be an effective motivator and played a huge role in co-coordinating International accounts in her UK account team and helping TD international achieving the goals.”

    Marcel Chaudron, TradeDoubler

Let’s love those customers!

Then you can focus on scaling your team & having the headspace to do what you are good at!

BoostSmith offer a full Done-For-You customer relationship management service.